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Liability of Consumer Reporting Agencies for Inaccurate Information

It is important to remember that merely reporting inaccurate information does not make a credit reporting agency (CRA) liable under the FCRA. Rather, liability arises under two provision of the FCRA.

First, a consumer can show that the CRA failed to follow reasonable procedures to assure maximum possible accuracy of the information in a consumer report. Courts will apply a balancing test, weighing the potential harm of inaccurate information against the availability of more accurate information, and the burden of providing such information. This can be difficult for a consumer to prove. Thus, suing a CRA solely for failure to follow reasonable procedures is not the preferred strategy in most cases.


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Liability of Consumer Reporting Agency for Failure to Conduct Reasonable Reinvestigation of Disputed Information

When a consumer disputes the accuracy of an item of information in the consumer’s file, the FCRA requires that the CRA either delete the information, or conduct a reinvestigation of the information. The obligation to reinvestigate arises any time information is disputed by a consumer. It is not necessary that the consumer had been denied.


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Consumer Reporting Agency’s Obligation to Reinvestigate Disputed Information

When a proper dispute is submitted by a consumer to a CRA, the CRA must conduct a reasonable investigation of the disputed information. The CRA must communicate with the furnisher of the information, and provide the furnisher with information about the dispute.

To determine if a CRA’s investigation was reasonable, most courts apply a two factor test. First, did the consumer alert the CRA that the source of the information may be unreliable; and second, the cost of verifying the information versus the possible harm to the consumer.

It is critical that the consumer provide the CRA with sufficient information and documentation to challenge the furnisher’s information. Otherwise, the CRA may rely solely on the furnisher’s verification of its information.


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Time Period for Consumer Reporting Agency to Respond to Consumer Dispute

Generally, a CRA has thirty days from receipt of the consumer’s dispute in which to complete the reinvestigation. If the consumer sends additional information to the CRA during the thirty day period, a fifteen day extension is given to the CRA.

If a consumer submits a dispute after receiving a free annual report from annualcreditreport.com, the CRA has forty-five days in which to complete the reinvestigation.

If no response is received from the CRA within the mandatory time period, the consumer should send a follow up letter, requesting that the disputed item be deleted or corrected.


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Treatment of Inaccurate or Unverifiable Information

If the disputed information is found to be inaccurate or incomplete, or if it cannot be verified within the reinvestigation period, it must be deleted or corrected, as appropriate.

If the reinvestigation cannot be completed within the mandated time limits, the disputed information must be deleted. However, the information can be reinserted into the consumer report if the CRA is able to verify it later on.


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Andrew M. Doktofsky, P.C. | New York Fair Credit Reporting Act Attorney 

Contact the law firm of Andrew M. Doktofsky, P.C. today, at (631) 673-9600,  for a free consultation about your rights under the Fair Credit Reporting Act.


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